Our Mission is to provide complete Acoustic Emission system solutions to satisfy industry, universities and research establishment
needs worldwide for:
Sensors, Systems and Software for Source Characterization -
DSP for polyMODAL Wave Studies research and applications -
Feature Extraction Knowledge-based Systems for Industrial use -
Technology Transfer and Strategic Alliances to expand AE -
Educational Training and AE Certification
Corporate Commitment
Over a decade ago, the MISTRAS Group Inc. and its
worldwide PAC subsidiaries made Quality a top priority. Thanks to
the Company's commitment to Quality, the SPARTAN AT and SPARTAN 2000 were
voted the "most reliable systems in the history of acoustic emission"
by more than 10 field test companies around the world. Today, PAC
is the only AE company with ISO-9001 Certification for products and ISO-9002
Certification (UK) for AE services (F/T). In addition, the company's
products comply with European Union Directives for CE marking and several
are certified for the nuclear environment and are Intrinsically Safe (IS)
for gaseous explosive areas.
As managers of the MISTRAS Group Inc., we strive for
continuous improvement and integration of the ISO-9001 system and procedures
into our everyday efforts. In our daily endeavors, from automated
testing of such PAC products as the AEDSP-32/16B, PCI/DSP-4 and sensors,
to the training of internal ISO auditors, we remain dedicated to providing
our customers with superior advanced products, not through hollow promises
as our competitors claim, but through the ISO-CE-IS standards, as well
as other internationally recognized processes.
We promise our valued customers that all of our actions be directed toward the improvement of our Quality System and that these actions be based
on meeting the following Quality Policy Directives:
On-time delivery for our products/services -
World-class, high-tech manufacturing -
Advanced AE and other NDT products -
Affordable prices for high quality products -
PAC's Quality System must continue to evolve, improve and satisfy future needs -
PAC must maintain a qualified, trained, highly motivated and quality-oriented team, worldwide
It is Corporate Policy for PAC to always introduce its Quality Policy to new employees during their initial training and overall orientation.
Additionally, our Quality Policy is posted in conspicuous locations throughout our worldwide subsidiary facilities.
In short, we value our customers' feedback on our products. The Director of Quality Assurance reports directly to the President and CEO of the
Group; thus, any feedback received by PAC is addressed immediately. Those responsible for the Corporate Commitment to our Quality Policy include:
Sotirios J. Vahaviolos, Ph.D. - President and CEO of the Group -
Mark F. Carlos - Group Vice President, USA -
Phillip T. Cole - Group Vice President, UK -
Jean-Claude Lenain, Ph.D. - Group Vice President, France -
Shigenori Yuyama, Ph.D. - Group Vice President, Japan -
Pedro Feres Filho - Group Vice President, Brasil -
Mike Lange - Group Vice President, USA
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